truth·i·ness [troo-thee-nis] (noun):

“the quality of seeming to be true according to one’s intuition, opinion, or perception without regard to logic, factual evidence, or the like: the growing trend of truthiness as opposed to truth.”

And Wikipedia says:

“Truthiness is a quality characterizing a “truth” that a person claims to know intuitively “from the gut” or because it “feels right” without regard to evidence, logic, intellectual examination, or facts.”

I came upon “truthiness” this morning in a blog post by Maria Popova at the Brain Pickings blog:

“What emerges is a kind of ‘unified theory of storytelling,’ revealing not only our gift for manufacturing truthiness in the narratives we tell ourselves and others, but also the remarkable capacity of stories — the right kinds of them — to change our shared experience for the better.”

I would hope “truthiness” meant something like having an unquestionable and palpable essence of truth, something that is and feels reliably authentic and true. But no, as long as it feels right, it’s true enough for truthiness. Before looking it up myself, my hopeful definition of “truthiness” felt right to me. It had a truthiness of truth. 

Somehow I missed the entire emergence and proliferation of “truthiness.”  Stephen Colbert has been talking about truthiness since 2005. After reading the real definition of truthiness, I immediately thought of politicians, political analysts and strategists on both sides of the aisle. They all practice truthiness, except their fans and followers don’t know or admit it because they’re blinded by ideology or choose not to question or hear it. What a mess.

But behold! The smartie pants, bless their hearts, and I mean that in a Northern, not Southern sense, are on the case.  Harvard’s Berkman Center for Internet and Society and the MIT Center for Civic Media recently organized Truthiness in Digital Media: “a symposium that seeks to understand and address propaganda and misinformation in the new media ecosystem.” I guess the traditional media is too beyond hope for them. Perhaps we can wrestle this word back from the evil side and restore a righteous meaning to it. Perhaps instead of truthiness we can start demanding truth. Oh, what a dreamer I am.

Photo by ReignMan at en.wikipedia

1. How often do you try a new recipe? A different gas station or restaurant? An unfamiliar magazine or radio station?
2. When’s the last time you talked with someone about an idea or project that flopped, or asked for constructive criticism?
3. When did you last seek ideas from someone with a different perspective? Or collaborate with a colleague from another department?
4. Who lights up your office with their energy, passion and creativity? Is it you?
5. Whose reactions concern you the most: your boss, the CEO, leadership or the average member?

These questions are based on traits identified by Jasper Visser as signs of a good organizational attitude. Visser is a digital strategist and workshop facilitator who works primarily with museums. His recent post, The Future is About Attitude, Not Technology, got me thinking about individual and organizational attitude.

You can have the biggest technology budget on the block, but if your association’s culture and attitude is stuck in the 20th century, that slick AMS or online community is only going to take you so far.

When Visser looks at museums that have successfully adopted new media and technology, he sees five common characteristics that hint at the attitude organizations need to succeed in the 21st century.

Read about these five characteristics at the Avectra blog.

Photo by Stephanie Vacher (Flickr)

Many associations still run orientations the way the Pennsylvania School Boards Association used to: “We talked at new members — the ‘It’s all about us’ approach.”

Turn the focus around and make the new member reception (more appealing than ‘orientation’) about them. Hold it before an event to encourage participation. Allow plenty of discussion time. Ask veteran members to learn more about the new members, answer questions, show them around the website and advise them on membership paths.

Invite new vendor members to a marketing workshop where a veteran member panel explains how to market and develop business within the association. Send tips on association networking and relationship-building to all new vendor members.

Please read the rest of this post about new member onboarding at the Avectra blog.

Photo by Global X/Flickr

I thought of “turn ‘em and burn em” recently when I read this in MGI’s Membership Marketing Benchmark Report: for every dollar spent on recruitment, associations spend only 27 cents on new member onboarding and engagement. Why is so little dedicated to new members, the ones most at risk for not renewing?

Do you know how it feels to be a new member? Think about the first time you joined a gym. Like new association members, you had membership expectations and goals. Membership would be good for you, but only if you made it part of your life.

Like successful gyms, we should make it easy for members to fit this new habit (membership) into their lives. If they see early results, they’ll be motivated to keep coming back.

Please read the rest of this post about new member onboarding at the Avectra blog.

Photo by Ms. Phoenix (Flickr)

• Nonprofit mission-driven membership institutions governed by member boards
• Engaging audiences through education
• Traditional and hierarchic cultures
• Professional staff siloed in departments
• Risk-averse and slow-moving
• Striving to remain meaningful to a growing younger market

While volunteering in two different museums, I overheard many staff conversations: they worry about the same things we do. When I read the blogs of museum professionals, I’m struck by how much we’re wrestling with some of the same issues.

Many museums are experimenting with new ways to engage with visitors and the public — fun short-term initiatives, like the New Museum’s visitor tweet reviews, and bold long-term steps, like the Walker Art Center’s new website.
 
The online museum community has been raving about the Walker’s new site, calling it “a game-changer” and “a potential paradigm shift for institutional websites.” What’s the big deal? And what can associations borrow from their approach?

Engagement catalyst

Like most museums, the Walker’s website was focused primarily on providing information about their collections, exhibits and membership. It was all about the Walker. Now the site is, in their words, “an online hub for ideas about contemporary art and culture, both inside the Walker and beyond.” They busted through their physical walls to start a conversation in the online world, where they engage not only those who might visit the museum in Minneapolis, but anyone interested in contemporary art and culture.

Please read the rest of this post about websites as industry hubs at the Avectra blog.