My latest guest post is up at SmartBlog Insights. A random tweet got me thinking about how we balance good member service with our own productivity needs.

I saw a tweet recently from a Twitter friend Jan Dobson (@j8nd) who was attending Tallahassee SAE’s Education Day. She was tweeting sound bites from a session by Dr. Jerry Osteryoung on time management. One said, “Telephone is a business tool. Let calls go to vm, schedule set time to return calls. Get on and off biz call asap. @TallySAE #EdDay09.”

Jan later told me that Dr. Osteryoung advises having a precise voice mail greeting that says you’ll return calls within four hours. Sound reasonable?

You can read the rest at SmartBlog Insights. Considering my very infrequent blogging lately, I need to get inspired by random tweets more often!